Adjustments of Bank’s Business Activity and Termination of Product and Services

Dear Valued Customer,

Align with the plan to cease the activities, PT Bank Rabobank International Indonesia (“Rabobank Indonesia”) has terminated the service of time deposit account opening. For customers who still have Rupiah/foreign currency time deposit accounts at Rabobank Indonesia, we kindly request you to close your Rupiah/foreign currency time deposit accounts and withdraw the funds at the soonest.

Other than the termination of several banking activities, Rabobank Indonesia required to adjust the bank’s business activity. This adjustment will be effective from 2  January 2020 and one of the adjustments are the termination of entire banking transaction services that involves the exchange between Rupiah and foreign currency.

In relation with the service termination mentioned above, all remaining foreign currency accounts will be closed on 31 December 2019. For owners of time deposit accounts in  foreign currency, starting from January 2020, we would no longer provide the extension/roll over service for the time deposit account with foreign currency (including the ARO time deposit). Thus, we kindly request for the owner of both the savings account and time deposit account with foreign currency, to close the account and withdraw the funds before 31 December 2019, 12.00 PM local time.

For the time deposit account (both foreign currency and Rupiah) that is closed before the maturity date, no penalty fee will be charged and the fund will be withdrawn on the next working day, with the calculation of interest up to the date of the closure request being received. Please kindly contact Rabobank Indonesia Branch Office to close your time deposit account.

For the customer registered as a foreign currency debtor, our Relationship Manager will get in touch with you shortly to further inform about the adjustment of the bank’s business activity and the relation to the facilities you have received.

Other thing included in the plan to cease the activities and adjusting the bank’s business activitity are the termination of few product and services that can be seen on below table:

Facilities Last service date
ATM until 31 December 2019 at 10.00 PM.*

Rabo Online Personal


Rabo Online Business

31 December 2019 at 12.00 PM  for financial transactions

31 December 2019 at 4.00 PM  for non-financial transactions

*)For the ATMs located at Rabobank Indonesia branches, the last service date is on 16 December 2019 at 11:59 PM.

Specifically for those of you who are using the Safe Deposit Box service, either funding customer or lending customer, we would like to ask for your cooperation to close this banking service by emptying and returning the key of the Safe Deposit Box to the Branch Office where you are registered as a user of this banking service at the latest on 31 December 2019. After this date, all Safe Deposit Boxes at Surabaya – Panglima Sudirman Branch Office and Lampung – Kartini Branch Office that have not yet been closed, will be moved to Jakarta – Abdul Muis Branch Office as the sole absorbing branch. 

For more information, please contact Rabobank Indonesia Branch Office or through Rabo Access Center at 1500080.

Thank you for your kind attention

PT Bank Rabobank International Indonesia